Refund and Order Cancellation Policy

At Safai, we strive to provide our customers with high-quality and timely cleaning services. We understand that plans can change, and we have designed a flexible cancellation and refund policy to accommodate your needs.

Order Cancellation & Refund Policy (For Advance Payments)

We offer refunds based on the timing of your service cancellation. Please refer to the details below:

• Full Refund (100%): If the service is canceled more than 24 hours prior to the scheduled service time, you are eligible for a full refund of the advance payment.
• Partial Refund (75%): If the service is canceled between 24 hours and 3 hours before the scheduled start time, 75% of the advance payment will be refunded.
• Minimal Refund (50%): If the service is canceled less than 3 hours before the scheduled start time, 50% of the advance payment will be refunded.

Additional Notes

• Refunds will be processed to the original payment method within 7–10 business days.
• No-shows or failure to provide access to the service location at the scheduled time will be considered as last-minute cancellations, and only 50% of the paid amount will be refunded.
• For services booked on an urgent basis (within 3 hours of the scheduled time), no refund will be applicable upon cancellation.
• Safai reserves the right to modify or cancel services due to unforeseen circumstances (e.g., weather, safety issues, operational delays). In such cases, a full refund or rescheduling option will be offered to the customer.

If you have any questions regarding your booking or need to cancel/reschedule a service, please contact us at:

Email: support@safai.com.bd

Phone: 09638-009003